The 5 Worst Words in Customer Service

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I try to write about three times per week. Most of it is pretty good and will probably help you grow your business. If it doesn't, then I probably can't help you.

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You can use a traditional RSS Feedreader with this fancy-dancy link. I think this approach is harder but if you want to do it the hard way, who am I to say otherwise?

posted this on Wednesday, August 31, 2011 at about 10am.
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It never ceases to amaze me when I go to a fast food restaurant how frequently customer service seems to be a lost art.

I was at Subway the other day and I was standing in line… it was my turn.

With a glazed look, the girl behind the counter said, “May I help who’s next?”

I was the only next person. She wasn’t even looking at me.

There was no one else she would likely consider helping and she asks to help who’s next and not how can she help me.

My favorite restaurant locally is Costa Vida. Very often when I go, I’ll hear, “Hello, sir, how can I help you?”

It is so much more inviting to be addressed directly. It is the simple acts of customer service that can make the largest difference.

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Corey Smith and his wife are the proud parents of five wonderful children and live in Meridian, Idaho. He is the president of Tribute Media, a Meridian based Web Consulting firm.

He is the author of two books, "Do It Right: A CEO's Guide to Web Strategy" and "Tweet It Right: A CEO's Guide to Twitter." You can learn more about his books here.

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